Who controls your data

Fatigue Institute for Research and Education Ltd is the data controller for personal information handled through this website, appointments, clinical communication and related services.

Data protection enquiries should be sent to data.protection@fatigueinstitute.com.

What we collect

• Identity and contact details, such as your name and email address.
• Appointment information, including booking details and communication preferences.
• Clinical information you provide before, during or after a consultation, including symptoms, medical history, medication, previous reports, investigation results and follow-up information.
• Educational mailing-list information if you choose to subscribe to course updates.

Health information is special category personal data under GDPR.

How we use your information

• To manage bookings and communicate with you about appointments.
• To provide clinical assessment, follow-up, reports, prescriptions and clinical correspondence where clinically appropriate.
• To support continuity of care, including communication with your GP or another healthcare professional when you authorise us to do so.
• To send educational updates only when you have subscribed to receive them.
• To comply with professional, legal, regulatory and record-keeping obligations.

By arranging and attending a clinical appointment, you understand that relevant personal and health information will be processed for the purpose of providing that clinical service and related follow-up.

Clinical information

Clinical documentation should be sent to clinic@fatigueinstitute.com unless we advise otherwise.

Clinical records are stored locally in the company database and are not intended for public internet access. Documentation may be sent by email when required for clinical or administrative purposes.

Audit, outcomes analysis and research

We may analyse clinical outcomes and service data to evaluate and improve care. Where results are used for audit, service evaluation, teaching or publication, we will use anonymised or appropriately de-identified information so that patients are not identifiable.

For specific research projects that require collection or processing of identifiable health information, such as clinical trials or defined prospective research studies, we will seek explicit patient authorisation and put in place any required approvals before collecting or using those data for that project.

If you have questions or wish to discuss restriction of your data for these purposes, contact data.protection@fatigueinstitute.com.

Sharing information

We may share clinical information with your GP or another healthcare professional when you ask us to do so or authorise us to do so. We may also share information where required by law, professional obligations or patient safety requirements.

Third-party services

We use selected third-party services to operate the website and appointment pathway, including Cloudflare for web hosting and security, Calendly for appointment booking, Google Workspace for professional email services, and MailerLite for educational mailing lists and course updates.

Your GDPR rights

Under EU GDPR and Irish data protection law, you have rights in relation to your personal data. These include:

• the right to be informed about how your data is used;
• the right of access to your personal data;
• the right to rectification of inaccurate or incomplete data;
• the right to erasure in applicable circumstances;
• the right to restriction of processing in applicable circumstances;
• the right to object to certain processing;
• the right to data portability where applicable;
• the right not to be subject to solely automated decision-making where applicable.

To exercise your rights, email data.protection@fatigueinstitute.com. We may need to verify your identity before acting on a request.

We will respond without undue delay and within one month of receiving your request. If a request is complex or if multiple requests are received, this period may be extended by up to two further months; if that happens, we will explain the reason within the first month.